Causes of Conflicts in organisation

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict -- alternatives to passive or aggressive responses, alternatives to violence.”
― Dorothy Thompson

Conflicts mean disagreement between the employee and the management or between the two employees or if the employee starts expecting more than the performance, it may also arise because of insecurity or lack of transparency between the employee and the employer.

Some time some organization believe that understanding the causes of organizational conflicts is waste of time in this world of competition, employee should only focus on the productivity, which is very true, but at the same time this is also true that conflicts reduces the productivity, efficiency and many time it also happens that organizational conflicts in organization gets out of control which ultimately lead to loss in productivity healthy & stress free environment.

Have a look on the causes of conflicts in industries….

Managerial Skill

          Let us first understand what managerial skills…are

          It is an ability to lead subordinate basically it is combination of

1.    Managerial Skills

2.    Technical Skills

3.    Conceptual skills

4.    Communication ability

5.    Response behavior

6.    Negotiation tactics.

If any of quality is missing from the manager or the things are not properly & seriously handled leads to conflicts.

Suggested: To avoid this manager should spend his/her time with the team members he/she should clearly communicate them the goals and also encourage them to ask questions and should also value their suggestions. Don’t leave single team member dissatisfied because if you leave a single person dissatisfied he/she can de motivate many hence sparing sometime for a dissatisfies subordinate / employee and counselling them is always a good idea.

Conflicts due Communication Gap

This happens due to many reasons.

1.    When one department needs information and other is not responding properly i.e. they are not giving clear answer “Yes”, “No” or the answer if given is in circular manner.

2.    If the things are not clearly mentioned they assume it wrongly

3.    If the information is with hold purposefully.

4.    Some inter departmental disputes.

5.    Very rude reply is given.

Suggested: The situation should be immediately understood and should be sorted out by personal meetings, the employee should very well know that they are working for the company and professionally nothing is personal, hence nothing should be taken personally. Decisions should be totally in the companies benefit.

Misunderstanding the Information

1. The best way to explain this could be the increments period.

Many times it happens that the employee forget or do not know about the difference between performing responsibilities and the performance the good increment we get is for the performance not for performing your responsibilities. This should be made very clear to the employees at the time of interview.

2.  Goal should be set very clearly.

3.   Misunderstanding information could for many reasons.

Suggested: The person who have misunderstood the information should be called immediately and should be clarified he/she should admit the misunderstanding and work with the affected parties to remedy the situation. Taking responsibility for a mistake can quickly defuse the potential organizational conflicts.

Lack of Accountability

Organizational conflict might arise from frustration. One source of frustration is a lack of accountability. If something has gone wrong, and no one is willing to take responsibility for the problem, this lack of accountability can start to permeate throughout the entire company until the issue is resolved.

Suggested: One way to combat a lack of accountability is to have anyone who comes into contact with a document sign his name to it and include the date. The paper trail may sometimes find the source of the problem, which can then be addressed.

The above are some causes of conflicts, but conflicts may arise due to many other reasons also here are some tips….

Tips: Right person should be placed in right place, this will not only increase the productivity but will also keep the environment clean & healthy because many times employee complain that they are not tired of work they are tired of politics/conflicts.

Management should try to keep leader always motivated.

Hiring experienced HR could be one of the good solutions for this, so that all these issues will be taken care by HR because HR is the only place in the company where employee can talk freely they believe in the person and they know this is only the link between us and the management.

Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.
Colin Powell